Help Center

Last updated: November 1, 2026

Whether you are sorting a jersey for a club ride next month, a gift for a runner who never misses the weekly 5K, or matching kits for a charity ride with friends, most questions fall into one of a handful of topics. This hub is laid out the way people usually need help: before the order, right after it, while it travels, and after it arrives. Each section ends with the pages that go deeper.

Quick answers to the five questions we hear most

When will my kit arrive?

Add 1-3 business days of preparation to 7-14 business days in transit. For a race day or event, count back from the date using the top of that range, not the bottom, and order early.

I made a typo in my name on back. Can it be fixed?

Yes, if you email us within 24 hours of placing the order. We print exactly what is typed and send no proof first, so the 24-hour window is your safety net.

What size should I pick?

Compare with a top you already own and like. Take your usual size for a relaxed club fit, or size down for a closer race fit. The size guide explains both.

Can I send it back if I change my mind?

Yes, within 60 days, with a free return label and no restocking fee. Personalised items are included.

Where is my order?

Check the status in My Account or on the order tracking page, or email us with your order number for an update.

Before you order: choosing kit and personalising it

Finding the right product

The catalogue is split into six collections. Cycling Jerseys holds the all-over printed jerseys, many in both short sleeve and long sleeve. Running Tops has running tees, singlets and long sleeve tees. Shorts & Leggings covers running shorts and printed leggings. Caps, Socks & Gear has crew socks, the sport cap, the printed water bottle and the tote bag. Hoodies & Warm-Ups is for the start line and the café stop afterwards. Custom Name & Crest gathers the five products you can personalise.

Sizing in a sentence

Jerseys and tees run from adult XS to 3XL, singlets, shorts and leggings from XS to 2XL, hoodies and the crew sweatshirt from S to 3XL, kids items in Youth S to XL, and socks in S/M or L/XL. We do not publish garment measurements, so the size guide shows you how to choose by comparing with what you already wear.

Personalisation fields

On the personalised products you can add a name on back of up to 14 characters, printed in capitals, a number from 0 to 99, optional crest initials of up to 3 letters, and a lettering colour. Optional extras show their add-on price next to the field and are charged only when filled. A live preview shows the name and number over the product photo as you type. There is no proof or mockup afterwards, so the preview and your own careful reading are the check.

What we cannot print

We cannot print the name or logo of a team, club, race, event, brand or app, or the name of a well-known rider. Our designs are generic, and the only personal touches are your own name, number and initials. See the intellectual property policy for the reasons.

Right after you order: changes and cancellations

You have 24 hours from placing an order to cancel it or change it. Email us with your order number and the exact change: a different size, short sleeve to long sleeve, a corrected spelling, a new number, or a new delivery address. We confirm by email once it is done.

Timing matters. A rider who orders a jersey in M and asks for the long sleeve version six hours later gets the change. If she writes three days later, the order is already in production, and the route becomes a return after delivery and a new order for the version she wants. Read the cancel or change an order page for every step.

Ordering for a group

Each order ships to one address. For a group of friends who each want their own name on the Custom Group Ride Cycling Jersey with the same group name on the side panel, it works best when each person places their own order in their own size. Everyone checks their own spelling, gets their own confirmation and can handle their own return. There is no bulk programme or group discount.

While it travels: shipping and order status

Shipping is free with no minimum, and we deliver to the United States, Canada, Australia and New Zealand only. Every order ships from the USA. We prepare your order in 1-3 business days, then transit takes 7-14 business days to all four countries. Those are estimates, not guarantees, so leave room before an event.

Your order status is always in My Account. If you checked out without an account, use the order tracking page with your order number and email. For more detail than the status shows, email us and we will send an update.

Deliveries outside the US

Import duties and taxes depend on the destination country. We do not collect sales tax at checkout. If you have a question about a delivery to Canada, Australia or New Zealand, contact us and we will help. The shipping and delivery page has the full picture.

Late or missing parcels

If the estimate has passed and nothing has arrived, email us with your order number and delivery address. We will look into it and help you get it sorted.

After it arrives: returns, exchanges and refunds

Returns

You have 60 days to return any item, including a personalised one and including a simple change of mind. We pay the return postage with a free return label, and there is no restocking fee. Email us with your order number and the items you are sending back, and we send the label. Steps are on the returns and exchanges page.

Swapping a size

Send back the item that does not fit and place a new order for the size you want. That way the new size is already moving while your return travels back to us.

Refunds

We refund within 7 days of receiving your return, to the original payment method. Store credit is available if you ask, and it never expires. The refund policy explains timing and what happens to a cancelled order.

Damage or a print problem

Email us with your order number and photos of the problem, and we will help put it right. Photos you send are deleted 30 days after delivery.

Paying, your account and your privacy

Payment

The methods shown at checkout are the ones available for your order. We never ask for card numbers or passwords by email, and you should never send them. The payment methods page explains how payment works.

Your account

An account on the My Account page keeps your orders and their status in one place and saves your address for next time. You can still order without one.

Privacy and terms

We use your details to process, deliver and support your order. The privacy policy sets out what we collect and how long we keep it. The terms of service cover the agreement when you buy from us. If you believe something on the store uses your copyrighted work, the DMCA page explains how to tell us.

Help for three common situations

Buying a gift for a runner or rider

Say you want a Kit Crest Printed Water Bottle and a pair of Chevron Sprint Crew Socks for a friend’s birthday, delivered straight to their address in Canada. Enter your friend’s name and address as the delivery address at checkout, and your own email so the order confirmation and any updates come to you. Bottle and tote are one size, and socks come in S/M or L/XL, so the only sizing choice is the socks. If you are not sure, think about the shoe size your friend usually buys and pick the band that matches, or ask us before you order. If the gift is not right, the 60-day return still applies once it has arrived.

Getting kit in time for an event

For a charity ride, a fun run or a first triathlon, work backwards. Take the event date, subtract 14 business days for transit and 3 business days for preparation, and add a few spare days for weekends and public holidays. If that date has already passed, write to us before ordering and we will tell you honestly what to expect. We would rather you know in advance than wait on the start line for a parcel.

Building a matching kit across collections

Mixing pieces from the same design family is straightforward. The Chevron Sprint Cycling Jersey sits in Cycling Jerseys, the Chevron Sprint Running Shorts in Shorts & Leggings, and the Chevron Sprint Crew Socks in Caps, Socks & Gear. Add each to your cart separately in its own size. Each item has its own price and there is no bundle discount, but everything travels on one order to one address.

How to write a support email we can answer first time

• Your order number, if you have one. It is in your confirmation email and in My Account.
• The name and email address the order was placed under, if they differ from the account you are writing from.
• What you want: a change, a cancellation, a return label, an update on delivery, or a sizing opinion.
• For a personalisation change, the exact new text, spelled out in capitals the way it should be printed.
• For a problem with an item, two or three clear photos showing the whole item and a close view of the issue.
• Never card numbers, security codes or passwords. We will never ask for them.

Which page answers which question

Talk to a person

If none of the above answers your question, email support@kitandcrest.shop. Put your order number in the subject line if you have one, describe what you need in a few lines, and attach photos if something is wrong with an item. We reply within 24 hours on business days. Support is by email only, which means every answer is in writing and easy to find again later.

Prefer a structured form of the same thing? Submit a ticket and pick the topic that fits, or use the contact us page.

Kit And Crest, 13924 Mansa Drive, La Mirada, CA 90638, US.