Last updated:
\nKit should feel right on the start line and on the café stop afterwards. If a jersey, running top, pair of shorts or anything else from Kit And Crest is not right for you, you can send it back within 60 days of delivery. This page is about the return process itself: what you can send back, how to start, how the free return label works, how to swap a size and what happens once your parcel reaches us. For the money side (how much comes back, where it goes and when), read our Refund Policy.
\nYour 60 days start on the day the parcel is delivered, not on the day you ordered. That matters for kit: an order may take 1-3 business days to prepare and 7-14 business days in transit to the US, Canada, Australia or New Zealand, so counting from delivery gives you the full 60 days to try things on, wear them on a group ride or a long run Sunday, and decide.
\nTo use the window, you only need to email us within those 60 days. You do not need to have the parcel back with us by day 60. If you are close to the end of the window, write to us first and we will sort out the rest with you.
\nIf someone bought you a Kit Crest Printed Water Bottle and a pair of Chevron Sprint Crew Socks for your birthday and the parcel went straight to you, the 60 days run from the day it reached you. You can start the return yourself. Tell us the order number (it is on the packing slip) or the name of the person who ordered, and we will find it.
\nIf your order arrives in more than one parcel, each item’s 60 days start when that item is delivered. You can return one item from an order and keep the rest.
\nEvery product in the shop can be returned: cycling jerseys, running tees and singlets, long sleeve tops, running shorts, printed leggings, crew socks, the sport cap, the printed water bottle, the tote bag, hoodies and other warm-up layers, and the youth sizes of our kids running tee and kids cycling jersey.
\n| Your situation | \nCan it come back? | \nWho pays return postage | \nWhat we ask about condition | \n
|---|---|---|---|
| Changed your mind | \nYes, within 60 days | \nWe do (free return label) | \nUnworn or lightly tried on, with tags if you still have them | \n
| Size does not suit you | \nYes, within 60 days | \nWe do (free return label) | \nTried on only, so the next owner gets clean kit | \n
| Personalised item (name, number, crest initials) | \nYes, within 60 days | \nWe do (free return label) | \nSame as any change-of-mind return | \n
| Arrived damaged, faulty or not what you ordered | \nYes | \nWe do | \nAny condition; photos help us act quickly | \n
| Printed text differs from what you typed at checkout | \nYes | \nWe do | \nAny condition; a photo of the print helps | \n
Try kit on at home the way you would in a shop changing room. If you decide against it, send it back clean and unwashed, ideally with its tags and the bag it came in. If something has clearly been worn for rides or runs and washed, we will email you before we decide anything. You will never find a surprise deduction on your refund.
\nMany shops refuse returns on anything with a name printed on it. We do not. A Custom Name and Crest Cycling Jersey with your name on the back, or a Custom Group Ride Cycling Jersey with your ride name on the side panel, can be returned within 60 days like anything else. Because we print exactly what you type and do not send a proof first, please still check your spelling at checkout. A return is the slow route; a correct order is the fast one.
\nPlease do not post anything back without emailing us first. A parcel that arrives without a return request takes much longer to match to an order, and your refund waits until we do.
\nWe ship to Canada, Australia and New Zealand as well as the US, and returns from all four countries use the same process: email us, receive the return instructions and label, send the parcel back. Return parcels from abroad can take a while to reach us, so start your return as soon as you have decided. If you have a question about anything the label or drop-off point asks you to fill in, reply to our email and we will help.
\nThe most common reason kit comes back is size. Our jerseys and tees come in Adult XS to 3XL, singlets, shorts and leggings in XS to 2XL, hoodies and other warm-up layers in S to 3XL, youth kit in Youth S to XL, and crew socks in S/M and L/XL. We do not publish numeric measurements, so the best guide is a top or pair of shorts you already own and like. Our Size Guide explains how to compare.
\nSay you run in a Chevron Sprint Running Singlet and sit between M and L. Size down and it sits closer, the way some runners like for race day. Size up and it hangs more relaxed, the way many people wear kit to a club run or a weekly 5K. It is the same garment either way; the fit comes from the size you choose. If you guessed one way and wish you had gone the other, that is exactly what this policy is for.
\nEmail us and say which size or style you want instead. The quickest route, especially before a race weekend, is usually to place a new order for the size you want straight away and return the first item with our free label. You get the new kit moving without waiting for the return to arrive, and the first item is refunded within 7 days of reaching us. If you would rather not pay twice in the meantime, tell us and we will agree the best way with you by email.
\nMany designs come in short sleeve and long sleeve. Long sleeve costs $6 more than short sleeve, and sizes 2XL and 3XL cost $3 more. If you swap between these through a return and a new order, each order is charged at its own listed price, and your return is refunded at what you actually paid for it.
\nEach personalised jersey, singlet or tee is printed for you, so a different size means a new print. Place a new order with the name, number, crest initials and lettering colour you want, and return the original with our label. Copy the details carefully from your first order confirmation so the new one matches.
\nA return is not the only option. If you catch something early, a simple change is faster for everyone.
\nPicture this: you order a Custom Name and Crest Cycling Jersey in M on a Saturday morning, then six hours later realise you wanted the long sleeve version for autumn rides. Because you are still inside 24 hours of placing the order, email us and we can change it before it goes into production. The same goes for a typo: if you typed CHRISTOPER instead of CHRISTOPHER in the Name on back field and notice within 24 hours, we fix it. See Cancel or Change an Order for the details.
\nNow picture noticing the same thing three days later. The order is already being prepared, so it cannot be changed. Let it arrive, then send it back within 60 days with our free label and order the version you want. Nothing is lost except a little time.
\nSometimes the problem is ours. If an item arrives damaged, has a printing fault, is the wrong size or design, or the printed name, number or crest initials differ from what you typed at checkout, contact us as soon as you notice and send photos. We will help you put it right, with a replacement or a refund, and you never pay postage to send a faulty item back.
\nWe print personalisation exactly as entered in the product fields: up to 14 capital letters for the name on back, a number from 0 to 99, and up to 3 crest initials. If you typed 07 and wanted 7, or chose White lettering and wish you had picked Volt Yellow, the item matches your order. You can still return it within 60 days with our free label as a change-of-mind return.
\nWhen your return arrives, we match it to your return request, check the items and email you. Your refund is then sent to your original payment method within 7 days of us receiving your return. If you asked for store credit instead, we add it to your account; store credit never expires. Full details are in our Refund Policy.
\nReturned four items from a matching kit order and kept two? We refund the items you sent back. Each item has its own price and there is no bundle discount, so the refund for each item is simply what you paid for it.
\nIf four friends each ordered their own Custom Group Ride Cycling Jersey for a charity ride, each order is its own order. Whoever placed an order starts the return for it. If one person ordered for the group, they can return any of those jerseys within 60 days of delivery.
\nEmail support@kitandcrest.shop with your order number and we reply within 24 hours on business days. Support is by email only. You can also check your order status in My Account or on the Order Tracking page, read our Shipping & Delivery policy, or browse the FAQs.
\nKit And Crest, 13924 Mansa Drive, La Mirada, CA 90638, US. Please do not send returns to this address unless our return instructions tell you to; always email us first.
\n","visible_characters":11231,"meta_description":"Return cycling and running kit within 60 days of delivery for any reason, personalised items included, with a free return label and no restocking fee at all.","parent":null,"published_at":"2026-11-01T14:44:05+00:00","updated_at":"2026-11-01T14:44:05+00:00"}}