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\nThis Refund Policy covers the money side of Kit And Crest orders: when you get money back, how much, where it goes, how long it takes, and when store credit is the better fit. It sits alongside our Returns & Exchanges Policy, which explains the practical steps of sending kit back. If you only want to know how to post a jersey back, start there. If you want to know what happens to your money, read on.
\nA refund can come from a few different places. Each one below says what triggers it and what you get back.
\nOrdered a Retro Checker Cycling Jersey, tried it on when it arrived and decided it is not for you? Email us within 60 days of delivery, send it back with the free return label we provide, and we refund the price you paid within 7 days of the parcel reaching us. You do not pay for return postage, and there is no restocking fee taken off the amount.
\nA size return is refunded exactly like a change-of-mind return. If you want a different size, the usual approach is a new order for the new size plus a refund for the first one. Both orders are charged and refunded at their own listed prices, so you never pay twice for the same kit once the return is complete.
\nYour name, number or crest initials on a jersey, singlet or tee do not take away your right to a refund. Personalised items can be returned within 60 days of delivery and are refunded in the same way. The refund includes any add-on you paid, such as the crest initials or the group or ride name on the side panel, because those are part of the price of that item.
\nIf an item arrived damaged, has a print fault, is not the size or design you ordered, or the lettering differs from what you typed at checkout, contact us as soon as you notice and send a photo. We will help with a replacement or a refund of what you paid for that item. You never pay to send a faulty item back.
\nYou can cancel an order within 24 hours of placing it by emailing us. Once we confirm the cancellation, the full amount you paid goes back to your original payment method. See Cancel or Change an Order for how the 24-hour window works.
\nIf we cannot fulfil an order, for example because the personalisation asks for a real team, club, race, brand or rider name or logo that we cannot print, we email you to explain. If we cannot agree a change with you, we cancel the order and refund the full amount to your original payment method.
\nDelivery to the US, Canada, Australia and New Zealand normally takes 7-14 business days after 1-3 business days of processing. If your order has gone well past that and still has not arrived, email us with your order number and delivery address. We will look into it with you and help with a replacement or a refund.
\n| Situation | \nItem price | \nPersonalisation add-ons | \nReturn postage | \nTiming | \n
|---|---|---|---|---|
| Change of mind, within 60 days | \nRefunded | \nRefunded | \nFree label from us | \nWithin 7 days of receiving the return | \n
| Wrong size chosen | \nRefunded | \nRefunded | \nFree label from us | \nWithin 7 days of receiving the return | \n
| Damaged, faulty or not what you ordered | \nRefunded, or replaced if you prefer | \nRefunded | \nFree | \nWe agree it with you by email | \n
| Cancelled by you within 24 hours | \nRefunded in full | \nRefunded | \nNot needed | \nStarted once we confirm the cancellation | \n
| Cancelled by us | \nRefunded in full | \nRefunded | \nNot needed | \nStarted when we email you | \n
Shipping is free on every order with no minimum, so none of these rows has a shipping charge to refund or deduct.
\nRefunds go back to the payment method you used at checkout. We do not send refunds to a different card, account or person. If the card you paid with has since been cancelled or replaced, your bank or payment provider normally passes the refund to the new one; if that does not happen, email us and we will work it out with you.
\nWe send your refund within 7 days of receiving your returned item. After that, how quickly the amount shows on your statement depends on your bank or payment provider. We email you when the refund is sent, so you have a date to quote if you need to ask them.
\nRefunds are issued in the currency you paid in. We do not charge a fee to refund you. If your bank applied a currency conversion when you paid, the amount you see coming back may differ slightly because of their exchange rate; that conversion is set by your bank, not by us.
\nOur checkout does not add sales tax, so there is no tax line on our side to refund. For orders to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country. If you paid such charges on delivery and then return the item, contact us and we will help you with what we can.
\nSome people would rather keep the value with us, for example when a size did not work and they plan to reorder later in the season. Ask for store credit in your return email and we add the value of your returned item to your account instead of sending it to your card.
\nSay someone sent a birthday gift of a Kit Crest Printed Water Bottle and Chevron Sprint Crew Socks to a runner in Canada. The recipient can return the items within 60 days of delivery. The refund goes to the person who paid, because it follows the original payment method. If the recipient would prefer store credit for themselves, the person who paid can ask us for that.
\nWhen four friends order the Custom Group Ride Cycling Jersey for a charity ride, each with their own name and the same group name, every order is refunded separately to whoever paid for it. If one person paid for all four, all four refunds go to that person’s payment method.
\nBought a Chevron Sprint Cycling Jersey, Chevron Sprint Running Shorts and Chevron Sprint Crew Socks together? Each item has its own price and there is no bundle discount, so returning one item refunds that item’s price and nothing else changes on the others.
\nHere is how a typical change-of-mind refund runs, using a running tee that did not suit its owner.
\nThe only parts of this timeline we cannot speed up are the time the parcel spends travelling back to us and the time your bank takes to show the credit. Everything in between is on us, and the 7-day limit is our commitment.
\nRefunds are always based on the price you paid for an item, not on the price shown in the shop on the day the return arrives. A few product options change the price, and they are refunded the same way:
\nIf you used store credit to pay for part of an order, the part paid with credit goes back to your store credit, and the part paid with your card or other method goes back to that method.
\nWe do not take money off refunds as a matter of routine. The only time we might discuss a reduced amount is a change-of-mind return that comes back clearly worn and washed, or damaged after delivery. In that case we email you first with photos and the reason, before any refund is sent. If you do not agree, we will talk it through with you and, if we still cannot agree, send the item back to you instead.
\nIf a charge looks wrong, or a refund has not appeared when you expected it, please email us first. We can usually explain or fix it quickly: we check the date the refund was sent and give you the details to pass to your bank. Contacting us never takes away any right you have with your bank or payment provider.
\nFirst check the email we sent when the refund went out; it shows the date and amount. Card refunds and other payment refunds can take a few further days to appear after we send them, and some banks show them as a reversal of the original charge rather than as a new line. If you cannot see it after a reasonable wait, reply to that email. We will confirm the details on our side so your bank can trace it, and we stay on the thread until the money has reached you.
\nEmail support@kitandcrest.shop or use Submit a Ticket, and we reply within 24 hours on business days. Support is by email only. Related pages: Returns & Exchanges Policy, Shipping & Delivery, Payment Methods and Terms of Service.
\nKit And Crest, 13924 Mansa Drive, La Mirada, CA 90638, US.
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