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\nPaying for a new kit should take less time than pumping your tyres before a group ride. This page explains how payment works at Kit And Crest: which methods you can use, how your order total is built, when you are charged, how refunds reach you and what to do if a payment does not go through. It applies to every order placed on kitandcrest.shop. Questions about a payment go to support@kitandcrest.shop, and we reply within 24 hours on business days.
\nThe payment options available for your order appear in the payment step at checkout, after you enter your delivery address. Whatever you see there is what you can use. We do not list specific card brands or wallets on this page, because the options offered at checkout are the accurate, current picture and they can change. If the method you hoped to use is not shown, email us before you order and we will tell you what is available.
\nWe do not take payment by email, over a chat message, in cash or by sending money directly to a person. We do not ask for payment outside the checkout. Any request to pay Kit And Crest by another route, for example a link sent in a message that did not come from our checkout, is not from us.
\nCheckout only offers payment once a valid delivery address in the United States, Canada, Australia or New Zealand is entered. If no option appears, check that the country and postal code are filled in correctly. If they are and the payment step is still empty, email us with a short description of what you see and we will help.
\nEvery price you pay is shown before you confirm the order. Nothing is added after you pay. The table below shows what can make up your total.
\n| Part of the total | \nWhen it applies | \nAmount | \n
|---|---|---|
| Product price | \nAlways | \nShown on each product page in USD | \n
| 2XL or 3XL size | \nOn cycling jerseys and tees offered in those sizes | \n$3 more than the smaller sizes | \n
| Long sleeve | \nWhere a design is offered in both short sleeve and long sleeve | \n$6 more than short sleeve | \n
| Crest initials | \nOnly when you fill in the Crest initials field on a personalised product | \nThe add-on price shown next to the field | \n
| Group or ride name on the side panel | \nOnly when you fill in that field on the Custom Group Ride Cycling Jersey | \nThe add-on price shown next to the field | \n
| Name on back, back number, lettering colour | \nOn the personalised products | \nNo add-on price | \n
| Shipping | \nEvery order to the United States, Canada, Australia or New Zealand | \nFree, no minimum | \n
If you build a matching kit, say the Chevron Sprint Cycling Jersey, Chevron Sprint Running Shorts and Chevron Sprint Crew Socks, each item keeps its own price and your total is simply their sum. We do not run bundle discounts or bulk discounts for groups. Four friends ordering for the same charity ride each pay the regular price for their own items.
\nSay you order a Custom Name and Crest Cycling Jersey in 2XL, long sleeve, with a name on back, number 07, crest initials and white lettering. Your total for that line is the jersey’s listed price, plus $3 for the 2XL size, plus $6 for long sleeve, plus the crest initials add-on shown next to that field. The name on back, the back number and the lettering colour add nothing. Shipping is free. If you remove the crest initials before paying, the add-on disappears from the line. The cart and the checkout summary show each of these parts, so you can check them line by line before you confirm.
\nThe Crest initials field and the group or ride name field are optional. Their add-on price is charged only when you type something into them. Leave them empty and the price stays the same. Before you pay, look at the cart line for each personalised item to confirm the add-ons you expected, and only those, are included.
\nIf any tax applies to your order, it appears as its own line at checkout before you pay. For orders to Canada, Australia and New Zealand, import duties or taxes may be charged by the destination country when the parcel arrives. Duties depend on the destination country and its current rules. If you have a question about them, contact us before you order and we will help.
\nAll prices on kitandcrest.shop are in US dollars. If you live in Canada, Australia or New Zealand, or your card or account is in another currency, your bank or payment provider converts the amount when you pay. The exchange rate and any foreign transaction fee are set by your bank or payment provider, not by us. Because rates move, the amount on your statement may differ slightly from your own calculation, and a later refund in US dollars may convert back at a different rate. If you want to know exactly what you will be charged in your own currency, ask your bank.
\nYou are charged when you place your order and the payment is confirmed at checkout. Your order confirmation email arrives straight after, with your order number and the full breakdown. Your order then goes into preparation, which takes 1-3 business days, followed by 7-14 business days in transit.
\nYou can change or cancel an order by emailing us within 24 hours of placing it. If a change raises the price, for example switching from short sleeve to long sleeve, we tell you the difference and how to pay it before we change anything. If a change lowers the price, we refund the difference to your original payment method. If you cancel, we refund the full amount. See Cancel or Change an Order for the details.
\nA payment can be declined for many ordinary reasons. Here are the most common, and what to try.
\nAn order is not accepted until a payment succeeds. If your order shows “Failed” or “Pending payment” on the Order Tracking page, the payment did not complete and nothing has been prepared. You can place the order again.
\nSometimes a declined attempt shows as a temporary hold on your statement, which your bank releases. If you believe you have been charged twice for the same order, email us with your order number and the dates and amounts you see. We check our records and refund any duplicate charge to your original payment method.
\nRefunds always go back to the payment method you used for the order. You cannot redirect a refund to a different card or account.
\nOnce we have issued a refund, the time it takes to appear on your statement depends on your bank or payment provider. Read our Refund Policy and Returns & Exchanges Policy for every step.
\nYou can pay for an order that ships to a different person. A common example: a Kit Crest Printed Water Bottle and Chevron Sprint Crew Socks as a birthday gift for a runner in Canada. Enter your own billing details and email, and the recipient’s name and address for delivery. The charge appears on your statement, the order emails come to you, and any refund returns to your payment method, not to the recipient.
\nFor the Custom Race Day Running Tee you can add an optional gift message for the packing slip. If you have a question about what the recipient will see in the parcel, email us before you order.
\nThe whole of kitandcrest.shop uses an encrypted HTTPS connection. Payment details are entered only in the payment step of checkout, with the payment option you choose there.
\nOur Privacy Policy explains what personal information we keep for an order and why, and our Terms of Service set out the terms of sale.
\nTo protect customers, we may occasionally need to confirm an order before preparing it, for example when the billing and delivery details look unusual. If so, we email you. If we cannot confirm the order, we cancel it and refund the full amount to your original payment method.
\nEmail support@kitandcrest.shop with your order number, if you have one, and a short description of the issue. Please leave out any card or account numbers. We reply within 24 hours on business days. You can also visit the Help Center, submit a ticket or read the FAQs.
\nKit And Crest, 13924 Mansa Drive, La Mirada, CA 90638, US.
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